Making a purchase from Trofish.co.uk could not be easier. Just browse our catalogue, click on the items you wish to buy and put them into your shopping cart. When you have finished your selections, whilst in the Shopping Cart, click on "Checkout" and you will be whisked off to our secure area, where you will be asked for a few details that we need to be able to satisfy the order.
(If you are an existing customer who has registered with Trofish.co.uk, please don’t forget to Login before making your way to the checkout. This way you have the opportunity to use your Bonus Points to make your purchase.)
If you are not a registered user, now is the time register.
You will then have the option of accumulating Bonus Points, also you will be offered regular mailings of our popular Newsletter.
We accept credit card payment and use paypal for our Secure Credit Card Processing. We do not record or maintain any credit card information on site. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction into your own currency. We accept Visa and MasterCard, Electron, Maestro, Delta, and Solo. At Trofish.co.uk,we endeavour to keep our stock control correct at all times. However, occasionally due to breakages, or short shipments from suppliers, we may find an item ordered is currently not available. We will contact you via email or telephone by the next working day, to inform you of such instances and either offer, a full refund or the option to back-order the item pending new stock arriving.
If, for any reason, you feel more confident, you may send your credit card information via phone, fax, snail-mail or over the Internet. We will also accept payment by cheque or postal orders. However, please allow 4-5 working days from receipt of your cheque by Trofish.co.uk, before your order is shipped. If you do decide not to use our secure payment area, please do not proceed to checkout, just call our telesales office with the item numbers, we will process the order manually.
Credit/Debit Card Security
Your Credit/Debit card method of payment, is important to us at Trofish.co.uk, particularly the protection of information supplied. That is why we use paypal for our secure 128-bit encrypted payment area. We can assure you that, no card details are held or maintained at our premises, when you shop using our online shopping cart.
Shipping And Handling
At Trofish.co.uk, we only use the best carriers for the shipment of your orders. We use Royal Mail, 'First Class', 'Recorded Delivery' and 'Special Delivery' services. We also use, ParcelForce WorldWide and UPS.
For domestic shipments, within Mainland UK, we endeavour to ship using 24 Hr. service,(Next Working Day.) Please allow a little longer for some areas of Scotland & Islands.
Our shipping charges are set out within our Order Delivery section above. The charges are calculated on, weight of products ordered, plus any packaging material weights and costs. International Customers: Shipping & Handling charges listed, are for UK destinations only. Please, if you are outside of the UK and wish to place an order, call our telesales team, on +44 844 800 6307, to arrange shipping details. Alternatively, you may wish to contact us by email at, enquiries@trofish.co.uk we will normally reply to your email enquiry within 24 business hours. Because of international laws and customs regulations, we do invariably have to fill out export paperwork. This is an easy task to perform, but of course cannot be processed through our online shopping cart.
Delivery Schedule
Stock items, we will normally send within 4 working days. International orders are generally received in less than 7 days. Due to stocking availability and also to keep our prices competitive, some items are not kept on stock by Trofish.co.uk. In such instances, we havearrangements with our suppliers to ship direct to you, our customer. Normal delivery, will be the same and items can be expected no later than 4 working days, for UK destinations.
Back Orders
If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.
Guarantee
At Trofish.co.uk we guarantee your satisfaction. All items are supplied with a minimum 90 days replacement or money back guarantee. Most items listed come with a 12 month replacement guarantee. If you have any problems please contact our customer care team. This does not affect your statutory rights as a consumer.
Cancellation Rights
Under the Distance Selling Regulations, you are given the right to cancel your order without giving a reason within 7 days of placing the order. The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded.The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. Should you exercise this right to cancelyou must return the goods unopened and at your cost. Upon returned receipt you will receive a full refund excluding any costs incurred in returning them. Any returns will be credited within 7 working days to the Credit/Debit card which made the initial payment.
Orders Not Accepted.
Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock. Our inability to obtain authorisation for your payment. The identification of a pricing or product description error. In all instance, we will keep you informed of the situation and communicate any problems with regard to the order within 3 working days.
Returns Policy
Should an item supplied be found to be faulty or damaged upon receipt, please contact our customer care team, who will arrange a replacement item or a full purchase price refund.Should you wish more information then please consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Terms and Conditions of Access to this website.
This Website is operated by Trofish.co.uk.
Data Protection Policy. Trofish.co.uk has a high respect and regard for the privacy of every individual who visits this site. Please read our Data Protection policy below.
Personal Data. Trofish.co.uk will not collect any personally identifiable information about you, unless you provide it to us voluntarily. If you do not want your Personal Data collected, please do not submit it.
If you have already submitted Personal Data and would like it removed from our records, please contact us at the email address or phone number listed at the bottom of this page. We will immediately remove and delete your information from our records.
If you provide Trofish.co.uk with Personal Data we will store this information about you now and in the future for marketing purposes and in order to contact you with any ‘Special Offers’,or Newsletter issues. We will however, not disclose this information to any third party companies, or to any other persons, for whatever purpose.
Competition Terms and Conditions:
1.The winner will be selected at random from all correct entries on the 1st of December 2006.
2.Proof of sending email is not proof of our receipt of your entry.
3.No responsibility can be accepted for entries that are lost, delayed or damaged.
4.The closing date is as specified.
5.Winners will be formally notified within 5 days of closing date. Only the winners will be contacted personally.
6.The prize must be collected, within one month of notification.
7.Full details of the prize will be given in writing upon request.
8.No cash alternative or alternative prize is available on request, but in the event of the advertised prize being unavailable we reserve the right to offer an alternative prize of equal or greater value.
9.Winners may be required to take part in or co-operate with publicity.
10.No responsibility is accepted for inaccurate prize details supplied by sponsors.
11.Promotion open to persons aged 18 or over, excluding employees and their immediate families of www.romanson.co.uk, the Promoter, their agents and affiliated companies or anyone else professionally connected with the promotion.
12.No purchase is necessary for entry.
13.We reserve the right to amend these rules at any time.
14.Entering implies acceptance of these rules.
15.The Promoter’s decision is final.
16.The prize winners will be selected at random by the judges of this competition. Their decision is final in every situation, including any not covered above and no correspondence will be entered into.
17. On entering this competition, you will automatically become a MyVillage member, and will be part of our database. From time to time, we may send you a friendly email with the latest offers and giveaways. If in the future you wish to unsubscribe from this service, then drop us a line and we'll remove you from the database. Cheers!
